Overview
Ankhora Inc. ("Ankhora," "we," "us," or "our") operates the Ankhora tracker device, mobile application ("App"), web dashboard, and associated services (collectively, the "Services"). This Privacy Policy applies to all users of our Services and describes how we collect, use, disclose, and protect your personal information.
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services and contact us to request deletion of your data.
Information We Collect
Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, password | Account creation and authentication |
| Billing Information | Payment card details (processed by our payment provider) | Subscription billing |
| Device Registration | Device serial number, nickname | Pairing and management |
| Support Communications | Emails or messages sent to our support team | Customer service |
Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Location Data | GPS coordinates, BLE proximity data, last known location | Core tracking functionality |
| Device Data | Battery level, firmware version, signal strength | Device health monitoring |
| App Usage Data | Feature interactions, session duration, error logs | App improvement |
| Log Data | IP address, browser type, OS version, timestamps | Security and analytics |
How We Use Information
We use your information only for purposes that are reasonably necessary to provide and improve the Services:
- To operate the Ankhora tracking service and deliver location data to you.
- To create and manage your account and process payments.
- To send you important service notifications, security alerts, and updates.
- To provide customer support and respond to your inquiries.
- To diagnose technical issues and improve device performance.
- To analyze aggregate, anonymized usage trends to improve our products.
- To comply with legal obligations and enforce our Terms of Service.
Location Data
Because Ankhora's core purpose is item tracking, location data is fundamental to our service. We want to be especially transparent about how it is handled:
Location history is stored for a maximum of 90 days on our servers by default. Premium subscribers may access extended history settings. You can delete your location history at any time from your account settings.
Your location data is never shared with advertisers, sold to third parties, or used to infer personal characteristics unrelated to the tracking service.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. Specific retention periods include:
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 30 days after deletion request |
| Location history | 90 days (default); configurable for Premium users |
| Billing records | 7 years (legal and tax compliance) |
| Support correspondence | 3 years from last interaction |
| App usage logs | 12 months |
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by applicable law.
Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
- Access controls limiting employee access to personal data on a need-to-know basis.
- Regular security audits and vulnerability assessments.
- Secure credential storage using cryptographic hashing.
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected information from your child, please contact us immediately at privacy@ankhora.co and we will promptly delete the information.
Your Rights
Depending on your location, you may have the following rights with respect to your personal information:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations.
Request a machine-readable export of your data.
Request that we restrict processing of your data in certain cases.
Object to certain processing activities, including profiling.
To exercise any of these rights, please contact us at privacy@ankhora.co. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
Third-Party Services
The Ankhora Services may integrate with or rely upon certain third-party platforms, including but not limited to:
- Cellular carriers / LTE networks: For transmission of location data when GPS tracking is active.
- Cloud infrastructure providers: For secure hosting and storage of data.
- Payment processors: For handling subscription billing. We do not store full payment card details.
- Map providers: For displaying location data in the App and web dashboard.
These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.
International Users
Ankhora is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
If you are located in the European Economic Area (EEA) or the United Kingdom, we rely on appropriate legal bases for processing your data, including your consent and our legitimate interests in operating and improving our Services. You may have additional rights under the General Data Protection Regulation (GDPR).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through a prominent in-app notice at least 14 days before the changes take effect.
We encourage you to review this Policy periodically. The "Effective Date" at the top of this page indicates when the Policy was last revised. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
Email: privacy@ankhora.co
Support: support@ankhora.co
Website: ankhora.co